Privacy Policy

Last updated: December 13, 2025

1. Introduction

NexOffset ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and services.

By using NexOffset, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services.

a) Information you provide directly

  • Name (if provided)
  • Email address
  • Billing information (processed securely by third-party payment providers)
  • Optional business or event details
  • Information submitted through contact forms

b) Automatically collected information

  • IP address
  • Browser type and device information
  • Usage data (pages visited, interactions)

We do not intentionally collect sensitive personal data.

3. How We Use Your Information

We use your information to:

  • Provide carbon footprint calculations and offset services
  • Process payments and issue certificates
  • Send transactional emails (purchase confirmations, certificates)
  • Respond to inquiries and support requests
  • Improve platform performance and reliability
  • Meet legal and compliance obligations

We do not sell your personal data.

4. Payments and Third-Party Services

Payments are processed by Stripe. NexOffset does not store full payment card details.

Carbon credit retirement and related data may involve third-party platforms (e.g., carbon registries). These services operate under their own privacy policies.

Email delivery is handled by third-party providers (e.g., Resend).

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Maintain transaction records
  • Meet legal and accounting requirements

You may request deletion of your personal data, subject to legal retention obligations.

6. Cookies

NexOffset may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.

7. Data Security

We apply reasonable technical and organizational measures to protect your data.

However, no online system can be guaranteed 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing activities

Requests can be made via our contact page.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact

If you have questions about this Privacy Policy, please contact us via the NexOffset website.